At Lanex we value the one-on-one experience. It is important for our clients to feel we understand their needs. We assign a Project Manager who diligently monitors your project from conception to completion. We not only look to fulfill the requests of our clients, we actively search for creative solutions and think outside the box. We focus on individualized web solutions, so if you need something completely new and previously undiscovered, we want to know about it. We have successfully implemented innovative applications for many of our clients and would love to have the opportunity to tackle your unique situation.
Do you want to increase sales? Spend less time and money administering your website? Connect with your customers in a more personalized way? Create a distinctive visual design? Reduce paperwork? Streamline your business operations? Integrate two or more software programs? Once we know where you want to go, we can begin to talk to you about how to get there.
What is your budget and timeline? This is so we can make sure you get the site you want at a price you can afford. We also want to know if you have any drop dead target dates, like the launch of an advertising campaign. If you don’t have an exact budget and are not sure of your timeline, give us a call anyway because we can help you talk through the options.
Your answer might be: “I want to increase my online revenue by 25%”, “I want to use streaming video content to communicate my message to my website visitors”, “I need an intranet to keep all of my employees connected and working together”, or “I need an online learning management system to train my company on new products and services.” We ask this question so we can begin to focus on practical ideas that will impact your business in the ways that matter to you.
At Lanex, our “discovery” sessions are essential to the development of our projects. We want to ask you the right questions to ensure your needs are being met. We typically like to know key factors such as: What is your timeline and budget? What does success mean to you? What are your overall goals? Simply put, the questions we ask are designed to pave a clear path for the next step in the process.
Proposal
After all the required information is gathered, Lanex will design a proposal outlining the custom roadmap of your needs, and the associated budget for each process. Our proposals are strategically designed to break down the process we developed for your needs and provide a comprehensive cost analogy of the project.
On more complex projects, the next step is for us to sit down with you and your “key decision makers” for a face-to-face meeting. Projects with time-sensitive agendas are also accommodated at Lanex. It is not uncommon for us to gather information via a phone call or RFP.
Lanex continually strives to deliver top quality, effective and timely Internet applications that exceed our clients’ expectations. Every client is assigned a Project Lead who will ensure that you have one point of contact throughout your project, allowing for streamlined data delivery and project completion. Our Project Management Process ensures that you will be acclimated with the tools and provided the opportunity to test your site at numerous times throughout your project.
Lanex has developed sophisticated Content Management Systems and online applications for a number of years. As part of this valued service, Lanex offers extensive training and support. We recognize that technology is not always second nature to most individuals. We also aware that technology is constantly changing and consider it our responsibility to ensure our customers are acclimated in each valuable application we build. Training and support is accounted for in each proposal.
Lanex offers comprehensive and effective SEO campaigns. We work in collaboration with our clients to analyze their industry and competitors with the purpose of developing a strategically aggressive campaign. This strategic plan will involve elements such as the implementation of key words and phrases, tailored landing pages, tag titles and image labeling, to name a few. Subsequently, customers will be more likely to find your website via popular web search engines. This will help you get the largest number and most relevant website visitors.
Over the years, many of our clients have matured into long-term customers. We accredit this loyalty not only to our efficient applications, but our competent customer service and ongoing support. Our ongoing support consists of network and software updating, satisfaction surveys and personal project management. Our customers are greeted with a real voice to ensure their needs are met.
Go-Live is an exciting time for every client. This is the final stage within our development process, where we have rigorously tested and trouble-shooted our complete application or site. Our clients remain engaged throughout our entire development process.